Privacy Policy

When you submit a service request through our contact form, we collect the information you provide, including:

• Your full name.
• Your email address.
• Your mobile phone number, if you provide one.
• The service you select (leak repairs, drain cleaning, water heater installation, emergency plumbing, or general inquiry).
• The contents of your message describing your plumbing needs.
• Your SMS preferences, recorded as separate selections: informational consent and promotional consent.

When you submit the form, we also record a submission timestamp, the source page URL, and the version of the SMS disclosure text shown to you at the time of submission. These records help us document your communication preferences.

We do not knowingly collect more information than is described here. This site does not use advertising cookies, third-party analytics, or cross-site tracking as part of its current deployment. If that changes, this policy will be updated before any such collection begins.

We use the information you submit to:

• Handle your service inquiry and respond to your request.
• Arrange appointments and coordinate scheduling, as confirmed directly with you.
• Provide customer support related to your plumbing needs.
• Send communications consistent with the choices you made, including informational or promotional text messages only if you separately enrolled in that category.

We do not use the information you submit for any purpose you did not agree to through your selections on the form.

Justin F. Solutions does not sell or rent your mobile number or SMS consent records. We do not provide mobile information to affiliates or other businesses for their marketing or promotional activities. Your SMS permission applies to Justin F. Solutions and cannot be passed to another business for its own messaging.

Service providers supporting our website, customer service, and text delivery may process information as necessary to work on our behalf. They are not authorized to use SMS enrollment information for their own marketing.

On our contact form, you may separately choose to receive:

• Informational text messages about your plumbing inquiry, appointment confirmations and reminders, scheduling changes, technician arrival updates, and service follow-ups.
• Promotional text messages about plumbing service offers and discounts, sent only if that program is enabled and you separately enroll.

The number of messages varies according to your service activity and the program selected. Message and data rates may apply to incoming and outgoing texts. You can reply STOP to unsubscribe or HELP for assistance. For full details, see our SMS Messaging Terms.

SMS enrollment is optional. You may submit a service request without agreeing to receive texts, and providing a phone number alone does not grant SMS permission.

We use service providers to host this website, process form submissions, and—when enabled—deliver text messages on our behalf. These providers process information only as necessary to perform those services for us and are not authorized to use your information for their own purposes. The specific providers used are those actually connected to the deployed site; we do not share your information with vendors for purposes not described in this policy.

We retain the information you submit for as long as reasonably necessary to handle your request, provide services, document your communication preferences, and meet applicable obligations. We do not commit to a fixed retention period in this policy; when information is no longer needed for these purposes, it is removed or de-identified in line with our standard practices.

We take reasonable safeguards to protect the information you submit. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using measures appropriate to the nature of the data.

If you would like to access, correct, or delete the information you submitted, or if you have privacy questions, contact us at Princejasonsan1999@gmail.com or (225) 726-3729. We will respond subject to applicable obligations.

We may update this Privacy Policy from time to time. Updated policies will appear on this page with a revised effective date. If we make material changes, we will update the effective date above so you can see when the policy was last revised.